Although we are proud of our customer service and return policy, we‘d prefer you to be happy with your product right from the start. Our products have a detailed description that also explains how to measure your dog to find the correct size.For collars we’ve already created a video:We need your consent to load the content of YouTube.If you click on this video we will play the video, load scripts on your PC, process your personal data and save cookies in cooperation with Youtube [Google Ireland Limited, Ireland] as joint controllers. With the help of cookies Google is able to follow peoples‘ activities in the internet and show advertising geared to the target group. You will find further information here. Click here to enable this content.PGlmcmFtZSB3aWR0aD0iMTIyMCIgaGVpZ2h0PSI2ODYiIHNyYz0iaHR0cHM6Ly93d3cueW91dHViZS5jb20vZW1iZWQvTDJpZndGYndXYjA/ZmVhdHVyZT1vZW1iZWQiIGZyYW1lYm9yZGVyPSIwIiBhbGxvdz0iYWNjZWxlcm9tZXRlcjsgYXV0b3BsYXk7IGVuY3J5cHRlZC1tZWRpYTsgZ3lyb3Njb3BlOyBwaWN0dXJlLWluLXBpY3R1cmUiIGFsbG93ZnVsbHNjcmVlbj48L2lmcmFtZT4=We’re planning to create more content like this in the future. In the meantime, if you need assistance or have any other questions you feel free to contact us.